Privacy Policy

Introduction

Welcome, this is the Privacy Policy (the “Policy”) for the website located at www.nationalon.com.au, hereinafter referred to as the “Site”, including its sub-domains and mobile optimized versions. The Site is provided to you by the National Operations Network, hereinafter referred to as “NationalON” and as “our”, “us” and “we”. Overall, this Policy is a legally binding agreement between NationalON, and you, an end user of our Site and any products and services offered thereby, referred to as and also “you”, “your(s)” or “yourself”).

This Policy shall also include our Terms and Conditions of Service (the “Terms”) and any supplemental guidelines and policies provided by us from time to time, all incorporated herein by reference.

You can rest assured that we will never spam your inbox, provide unsolicited offers or otherwise disclose your personally identifiable information (the “PI”) to any third party, unless we have your prior express consent. Here at NationalON, we work hard to earn and keep your trust; and therefore, we adhere to the following principles in order to protect your privacy:

  • We will not sell or lease your PI to third parties.
  • We will not disclose your PI with other users or third parties without your consent.
  • Any PI that you provide to NationalON will be secured with industry standard safety protocols and technology.

As used herein and elsewhere, the words “collect”, “use”, “process”, “treat”, “disclose” and analogous shall be related to your PI and other data that we may receive from our clients, users and/or visitors, including cookies inside a computer and mobile device IDs.

Information Collected

In order to use the Site, you may need to disclose your PI to us, including but not limited to: your name, last name, address, phone number, IP address, email, business, financial and credit card information. If you do not wish to disclose any or part of your PI to us, you may still be able to use some of the functionalities of the Site, though we will not be able to guarantee that you will be able to enjoy our products, services and benefits if you elect not to disclose it to us. Overall, your final remedies will be to close this web tab, delete your account with us and/or exit the Site.

Purpose and Process of the Collected Information

In order for us to offer our products and provide our services, we will need to undertake the storage, use, combination, integration, disclosure, and process of your PI; including, in case, the transfer to our affiliates and other authorized third parties. By storing your PI on our secure servers, we are able to shorten your login process and allow you to modify your personal profile online. We will generally collect, use and disclose your PI to:

  • Verify your e-mail address; send password retrieval links and other account notices.
  • Send recommendations and notices about your account and user preferences.
  • Improve your user experience and provide you with personalized
  • Develop, research, process, safeguard and improve our service, processes and systems.
  • Answer to queries and customer support tickets you submit to us.
  • Improve your user experience, offer newsletters, promotions and surveys, send service related announcements and contact you about inquiries for our services.

Control of your information

As our user, you will generally be able to control and select the amount and type of PI you may disclose to us when using our Site. We continuously try to improve our user experience, and stride to provide you the best choices for the disclosure, edition or removal of the PI being processed by us. Accordingly, we will undertake the open and transparent management of your PI and will: (i) inform you about how your personal information may be used and disclosed (including overseas); (ii) maintain the safety and integrity of your personal information; and/or (iii) enforce your individual right to access and correct your personal information.

In order to enforce of your privacy rights, please contact us as indicated in the contact section of the Site. Your privacy request must include, at the least, the following information: (i) your complete name, address and/or e-mail address in order for us to notify you the response to your request; (ii) attached documents establishing your identity; and (iii) a clear and concise description of the PI with regard to which you seek to enforce any of your privacy rights. If you request rectification, please indicate amendments to be made and attach documentation to back up your request.

Upon receipt of your privacy request, and after due review, we may then edit, deactivate and/or delete your PI from our Site. Please take into account that we may not be able to delete all of your data from our secure databases or the databases of third parties to which your PI has already been disclosed. If that is the case, please contact such third parties directly in order to request enforcement of your privacy rights. In case of secure databases under our control where deletion becomes impossible, we will make such information inaccessible.

Safety of your information

We use industry standard protocols and technology to protect your registered user information and PI, such as Secure Socket Layer (SSL) technology and secure databases. Your PI is only accessible by a limited number of our employees who have special access rights. Overall, we implement and maintain reasonable security measures to protect our databases and records from unauthorized access, acquisition, destruction, use, modification or disclosure. However, please take into account that the Internet and related transmissions are not secure or error free communication means.

Additionally, if you post information on a public forum, message board, blog or bulletin board, any PI you elect to disclose therein there may or will be read, collected and/or used by other users of such forums and could be used by third parties to send you unsolicited messages.

Parental Notice

NationalON does not provide its services to persons under the age of eighteen (18). All of our users are prohibited from providing us with personally identifiable information of persons under the age of thirteen (13).

Information release and disclosure

We must reserve our right to disclose your PI when we or our affiliates, clients, contractors, licensors, officers, agents and/or representatives reasonably believe it necessary to protect our interests, or where you result to be in breach of Terms and/or this Policy. Accordingly, we will have the right to disclose any and all collected PI and/or data, under the following circumstances:

  • If required under applicable law, rules or regulations.
  • In response to a valid request or subpoena from a government or law enforcement agency.
  • To defend ourselves and our affiliates, licensors, officers, agents and representatives from legal claims and processes brought to us by third parties (including takedown notices).
  • To defend the property, rights and integrity of any of our users, advertisers or licensors.
  • To stop or cause to cease any actions that we may consider to cause –whether allegedly or factually– a contingency or liability.

We may also share non-personal information with third parties, such as aggregate user statistics, demographic information, and web site usage information.

Newsletters and Commercial Messages

From time to time, we will ask you for express permission and consent to receive Commercial Electronic Messages (‘CEM’). A CEM is a message in an electronic format (e.g. email, SMS, push notifications and other form of communications) which is then sent to an electronic address (e.g. email, mobile device) and that contains a message asking recipients to participate in commercial activities (e.g. purchase of products, services and invitations to participate in user research).

Our optional email newsletters are considered CEMs, and therefore you may subscribe or unsubscribe from them at will, usually on your account settings, or by following the unsubscribe links contained therein.

Cookies and beacons

From time to time, we may place the so-called ‘cookies’ in your computer in order to track and collect data regarding your use of our Site and our services. Cookies are small text files that our Site transfers to you and that allow us permit us to recognize you and obtain data such as how, when and how long you browse pages in our Site. We also use the so-called ‘beacons’, which are small files, sometimes only a pixel in size, embedded onto the pages of our Site. Beacons are used to identify each of our pages in order to be analyzed by our system tools.

We may also collect and use the data contained in log files, which may include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site, the time you visited our Site and which pages you visited throughout our Site.

You can always configure your browser to refuse cookies and beacons. For more information, please visit www.allaboutcookies.com. Unlike cookies, device IDs cannot be deleted, but you can select to reset your Advertising IDs in the “Settings” section of your mobile device, among other settings.

Third party sites and services

Our Site may display hyperlinks to the websites of our commercial partners and other third parties. If you click on such links, you are choosing to visit such websites, and will be redirected there. Please take into consideration that we are not responsible for the privacy and personal data practices undertook by such third parties (including any tools, cookies, information or content contained thereunto), and that we do not have control over the manner in which such third-parties may collect, process, treat or use your PI.

When you use such links to go to another website, our Policy and Terms are no longer into effect and your browsing thereof is in your own and final risk. In addition, any banner or ad that we may have on our Site does not constitute any endorsement of any third party thereof.

Advertising, opt-out

From time to time, we may use Google Analytics, Ad Words, Double Click and/or Ad Sense tracking codes, and other third party software tools (such as remarketing codes) in order to collect information and marketing analytics about the manner in which you browse our Site. These ads served will be targeted based on your previous browsing history, and may include retargeting codes. For example, third party vendors may show you NationalON’s ads on certain websites across the Internet, even after you leave our Site. The collected information is anonymized, meaning it cannot be tracked back to individuals. Using such tools, we learn how to optimize, and serve ads based on a user’s past visits, providing you with a better user experience.

Our third party vendors may also use cookies and beacons to track your Internet browsing in order to serve you ads based on what they or us believe to be of interest according to your browsing activities and consumer preferences. Henceforth, by using this Site, you consent to such disclosure, treatment and storage of PI.

In order to enforce and uphold your right to privacy, you have the option to elect not to receive this type of advertising from us or third parties, now or in the future. You can learn more about how to opt-out by browsing Google’s opting-out and privacy pages located at www.google.com, or the Network Advertising Initiative website located at www.networkadvertising.org. In addition, you may set browser, mobile device and computer system preferences for how other third parties serve ads to you.

Payment processors

We use third-party payment processors to manage any transactions undertook through the Site. The processing of payments will be subject to the fees, terms, conditions and privacy policies of such payment processors. NationalON is not responsible for any and all errors by the payment processors.

International disclosure

Upon the case where NationalON specifically undertakes the process of personal data that has been duly disclosed by you to us, and that is subject to national legislation that implements the EU Data Protection Directive (95/46/EC), by clicking the “I Accept” button or otherwise accepting the terms and conditions of our services through a clickable action or similar action, you hereby acknowledge, agree and accept to such transfer.

Notice to Australia Residents

Kooyara’s main business operations are located in the State of Victoria, Australia. In compliance with the Privacy Act 1988 (Privacy Act), we are responsible for any and all factual or suspected security data breaches into our PI databases, and are also required to notify our customers of any such factual or suspected breach (by email and/or post). A breach of security is defined as an “unauthorized access, or authorized access for an illegitimate purpose of PI, that compromises the security, confidentiality or integrity of such PI”.

Such notification will be subject to a variety of factors, including but not limited to, the type of PI breached, whether the database was secured or not, type of key/cipher used, whether the PI was factually or allegedly acquired by an unauthorized person, and whether misuse of the PI is reasonably possible. Our customers can rest assured that we will undertake any and all necessary safety, managerial and technical measures in order to protect your PI and our right to privacy.

Amendments, Updates

We reserve the right to amend, change, suspend and/or update our Site, our services, this Policy and/or our Terms, in whole or in part, from time to time and at our sole and final discretion. Your continued use thereof after the last effective date of modifications thereof indicates your acceptance of such modifications. We will post any updates on our Site, and may also send you an email or otherwise notify you of any material changes to this Policy.

Contact

If you have any questions or queries about us, our Site, our Terms and/or this Policy, please contact us as indicated in our contact page: www.nationalon.com.au/contact, and also:

0428 318 007

operations@nationalon.com.au

PO BOX 475, Traralgon, Victoria, Australia 3844

Date of last effective update is 30 April, 2017